Senior Coordinator - Sales in Chennai or Mumbai

Type: Full Time

Description

Qualifications:<ul><li> Education: Bachelor’s degree in Electronics and Communication engineers or equivalent or a related field preferred/B.SC Nautical Science</li></ul> Experience:<ol><li>Minimum of 6-8 years of experience in a sales support or customer service role, in the navigation systems / marine industry.</li><li>Experience in using CRM software and Microsoft Office Suite(Word, Excel, PowerPoint).</li><li>Sailing experience as a junior navigation office will be an added advantage.</li></ol>Role & responsibilities:<ul><li> Handle Customer in service/ Spares arrangements</li><li>Check Navcom portal and ensure details are up to date</li><li>Laise with vendors to facilitate service/ Spare supply and negotiate better rates</li><li>End to end billing cycle to be carried out through zoho creator.</li><li>Handle customer inquiries via CRM (Zoho / SAP).</li><li>Prepare Quotes: Generate accurate and detailed sales/service quotes based on customer requirements.</li><li>Issue Purchase Orders (POs): Process and issue POs to suppliers and ensure all details are accurate and complete.</li><li>Execution: Execute the sales order or service order by liaising with suppliers /inhouse team and ensure timely completion of the job in the cost-effective manner.</li><li>Prepare Invoices: Create and send invoices to accounts for further processing.</li><li>Resolve customer issues and complaints promptly, escalating to relevant departments when necessary.</li><li>Coordinate with logistics and supply chain teams to ensure timely delivery of navigation systems and services.</li><li>Follow up with customers post-purchase to ensure satisfaction and gather feedback.</li><li>Laise and coordinate all Navcom related service and ensure vessel compliance is maintained.</li><li>Backup the Team in absence / Non availability of Manager</li><li>Take lead and responsibility in encouraging team members to get the Job done in a better way</li><li>Follow the SOP of the team</li></ul>

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