Deputy General Manager - QCD (Quality Catering Department) in Borivli, Mumbai

Department: Procurement
Type: Full Time
Qualifications: 1. Degree holder (minimum 3-year program) in Hotel Management / Hospitality Management with 15–18 years of relevant experience in: * Marine Catering * Offshore Catering * Merchant Ships Saloon Operations * Hotels * Industrial Catering Of the above experience, at least the last 2 years must have been in a senior managerial role. 2. For candidates from a culinary background, the last held position should be at least at the level of Sous Chef in a minimum 4-star hotel or cruise ship. 3. Additional qualifications such as MBA / MSc / PGDBM or specialization/diploma courses in Hospitality Management, Supply Chain Management, or Operations 4. Management will be considered an added advantage. 5. Preference will be given to candidates with sailing experience on Merchant Ships, Passenger Ships, or within the Offshore Industry (oil rigs, offshore vessels, etc.). 6. Demonstrated leadership experience managing and leading teams of at least 10 or more personnel.

Description

<ol><li>Oversee the day-to-day shore catering operations of the organization, ensuring smooth and efficient execution across all assigned vessels and business units.</li><li>Plan, coordinate, and monitor the supply of food provisions and bonded stores in close liaison with the team of Catering Managers and Executives handling shore operations.</li><li>Maintain strict cost and budgetary control across all vessels in coordination with Catering Managers (Group Heads). Identify and address budget overruns through proactive planning, analysis, and coordination with relevant business teams for budget approvals, reconciliations, and recoveries, wherever applicable.</li><li>Develop and maintain strong professional relationships with existing and prospective customers through proactive communication and engagement. Conceptualize and implement customer-connect initiatives in coordination with the Department Head to showcase departmental capabilities and strengthen client relationships.</li><li>Oversee global procurement activities for the department and develop strategies to enhance contracted purchases, strengthen vendor relationships, and improve overall vendor management practices.</li><li>Collaborate closely with the Accounts and Finance teams to ensure timely completion of accounting processes and reporting requirements. Prepare and review monthly and periodic variance reports, analyze deviations, and devise corrective strategies in consultation with the team and Department Head, wherever necessary.</li><li>Ensure timely, professional, and effective responses to all customer queries, requests, and grievances, maintaining high service standards and customer satisfaction.</li><li>Ensure strict adherence to established systems, procedures, and compliance standards while proactively recommending and implementing process improvements wherever required.</li></ol>

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