Crew Management Partner in Mumbai

Department: Crewing
Type: Full Time
Qualifications: Requirements: Essential: Experience within the maritime or shipping industry. Strong knowledge of crew operations, workforce planning, and crewing management processes. Demonstrated customer-focused approach with excellent stakeholder management skills. Strong organizational, analytical, and problem-solving abilities. Excellent collaboration, influencing, and change management skills. Experience managing budgets, operational reports, and performance KPIs. Strong communication, negotiation, and conflict-resolution capabilities. Good proficiency with digital systems, reporting tools, and data analysis. Desirable: Experience using crewing management and workforce planning systems. Exposure to multinational or international working environments.

Description

About the RoleAn exciting opportunity is available for an experienced maritime professional to join a leading global organization in the shipping industry as a Crew Management Partner. This role serves as the key link between seafarers, fleet management teams, crewing operations, and external stakeholders, ensuring efficient crew management, workforce planning, compliance, and service delivery across assigned vessels.The successful candidate will take ownership of crew operations, budget management, stakeholder engagement, and workforce planning while supporting high standards of operational excellence and seafarer welfare.Key ResponsibilitiesCrew Management & Service Delivery<ul><li>Ensure all crew management activities comply with applicable maritime regulations, statutory requirements, and company management systems.</li><li>Collaborate with fleet management and marine HR teams to deliver crewing services in line with client agreements.</li><li>Act as the primary escalation point for crew-related matters and coordinate effective resolutions with relevant stakeholders.</li><li>Monitor and deliver agreed service levels and operational KPIs.</li><li>Maintain accurate and complete crewing records using designated digital systems and platforms.</li></ul>Crew Planning & Workforce Management<ul><li>Support seafarer engagement, welfare, and retention initiatives.</li><li>Develop and maintain effective crew rotation plans for assigned vessels.</li><li>Identify and source qualified candidates through existing crew pools and recruitment channels.</li><li>Manage workforce planning activities, including crew pool balancing, surplus management, and resource allocation.</li><li>Support vessel transitions and fleet takeovers through strategic crew deployment.</li><li>Assist with career development planning, appraisal processes, and performance monitoring.</li><li>Identify retention risks and implement proactive solutions in collaboration with key stakeholders.</li></ul>Budget Management & Operational Efficiency<ul><li>Own and manage vessel crewing budgets, including annual planning, forecasting, reporting, and reviews.</li><li>Provide insights on wages, benefits, and crewing costs to support financial planning activities.</li><li>Monitor operational performance and recommend improvements to enhance efficiency and service quality.</li><li>Deliver regular performance and budget reports to stakeholders.</li></ul>Compliance, Industrial Relations & HSSEQ Support<ul><li>Ensure compliance with maritime regulations, flag state requirements, and industrial relations obligations.</li><li>Coordinate urgent crew changes and critical vacancies using available seafarer resources.</li><li>Support investigations related to crewing incidents and assist with implementing corrective and preventive actions.</li><li>Maintain high standards of data quality and support audit and quality assurance processes.</li></ul>Stakeholder Engagement & Process Improvement<ul><li>Participate in business proposals, onboarding activities, and service implementation projects.</li><li>Build and maintain strong relationships with internal and external stakeholders, including seafarers.</li><li>Promote crew management services and support continuous improvement initiatives.</li><li>Contribute to process enhancements and digital transformation projects.</li><li>Deliver insightful client reports and performance analyses using digital tools and reporting platforms.</li></ul>

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