Description
<p><strong>Qualifications:-</strong></p><ul><li><p>Microsoft Dynamics Mastery: In-depth, hands-on experience in configuring,</p></li></ul><p>customizing, and administering Microsoft Dynamics 365</p><p>(CE/Sales/Customer Service).</p><ul><li><p>CRM Migration Experience: Proven track record in migrating business</p></li></ul><p>processes and data from legacy or custom CRM platforms to Microsoft</p><p>Dynamics 365. (Note: Prior knowledge of Creatio is not required, as this was</p><p>our internal custom package; we value your general CRM migration and data-</p><p>mapping expertise).</p><p></p><p></p><p><strong>Key Responsibilities</strong></p><ul><li><p> Strategic Platform Ownership: Act as the long-term Functional ,Technical</p></li></ul><p>Owner of Microsoft Dynamics 365, driving continuous platform expansion,</p><p>workflow automation, and feature adoption across all international hubs</p><p>(Netherlands, Dubai, India, Switzerland).</p><ul><li><p> CRM Migration & Architecture: Lead the initial end-to-end migration from our</p></li></ul><p>custom legacy CRM (Creatio) to Microsoft Dynamics 365 (Sales &amp; Customer</p><p>Service), ensuring smooth data mapping, process re-engineering, and clean</p><p>architecture.</p><ul><li><p> Beyond-CRM Expansion: Identify new opportunities within the Microsoft</p></li></ul><p>Dynamics ecosystem to digitize and automate adjacent business processes</p><p>beyond standard CRM functions.</p><ul><li><p>Data-Driven & AI Integration: Harness the power of our data-driven</p></li></ul><p>ecosystem by integrating Dynamics 365 with Power BI for predictive analytics</p><p>and embedding Microsoft Copilot / AI Agents to automate repetitive</p><p>commercial workflows.</p><ul><li><p> Process Design & RFC Management: Translate business requirements from</p></li></ul><p>international sales and operations teams into clear technical specifications,</p><p>managing change requests via a structured Request for Change (RFC)</p><p>framework.</p><ul><li><p> Change Management & User Adoption: Drive ongoing user adoption across</p></li></ul><p>global teams through interactive training, clear documentation, and proactive</p><p>2nd/3rd line functional support.</p>